| Frequently Asked Questions |
Welcome to KOOLMD Your Online Medical Clinic and Hub for Telemedicine Services via Our Secure Web Portal KOOLMD.COM. KOOLMD.COM is a national leader in Telemedicine and distant diagnostic evaluations. KOOLMD.COM is a Telemedicine based medical healthcare provider which was founded to provide a growing need in healthcare for a segment of the population that sees itself as a health care consumer rather than a patient. The jet-set, the disenfranchised, the wealthy, the underinsured, the busy executives, the high school or college student, parents, the traveling salesman, the military serviceman in the Armed forces, and the homeless all have one thing in common-that at some point they will need to get medical attention for a health condition that they are not sure about.
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GENERAL |
| » Do I need to wait long to TALK TO A DOCTOR? |
| CALL KOOLMD.COM at 1-888-9KOOLMD (1-888-956-6563) or REGISTER NOW TO GET STARTED. NOW your Days Of Waiting Days To See A Medical Doctor Are Over. Patients Have You Dreamed About Having Access To A Physician In The Privacy Of Your Own Home. To Have A Personal Consultation with a Caring Physician Without The Hassle Of Driving To A Distant Clinic Fighting Off Traffic, Then Waiting In A Waiting Room Sometimes For Hours Just To See A Medical Doctor For 3 Minutes? |
| » Have Your Visits Become More Meaningless And Impersonal? |
| At KOOLMD.COM We Understand Your Concerns. We Have Available 24/7/365 highly qualified Physicians Who Are Willing To listen To Your Complaints, Assist You and Help You Find the Right Answers in a Compassionate and Meaningful Way. |
| » Does my location matter while using a KOOLMD.COM physician? |
| As one of the Premier Providers of Online Health Care, Our Company KOOLMD.COM was started with the Concept of Making Access to Health Care Available Globally to Patients Anywhere in the World. Currently we are seeking to team up with physicians globally so as to provide medical services in any country where modern communications media are available. |
| » I am a Medical Doctor, How Can I apply to KOOLMD.COM? |
| KOOLMD.COM Also Invites Physicians From Various Medical Disciplines To Apply To Our Company To Enter An Exciting New Career Field In Medicine. Our Company Will Work With The Individual Physician To Develop A Flexible Schedule. One That Suits THEM and Their Busy Lifestyle. We Offer Competitive Compensation With A Very Unique Opportunity To Practice Medicine From The Comfort Of Your Own Home, or ANY LOCATION that SUITS YOU LITERALLY. We ASK ONLY that YOU HOLD AN UNRESTRICTED MEDICAL LICENSE IN ANY JURISDICTION OR COUNTRY THAT YOU WISH TO PRACTICE. That you OBTAIN your OWN MALPRACTICE INSURANCE PRIOR TO INITIATING. With our company it will be like having your own medical practice right out of your home. |
| » SO why USE KOOLMD.COM? |
| Patients Benefit From Our Website Offering Easy Access To A Compassionate Healthcare Professional. Physicians Benefit from Practicing Medicine in the Comfort of Their Own Home. We Believe That This Is The Model Of Future For Many Non-Urgent Care Health Concerns. We Also Believe That The Utility Of This Online Platform Of Providing Health Care Will Allow Considerable Cost Savings For Patients, Insurance Companies And Government Agencies. Let Us Know How We Can Help You In Meeting Your Health And Wellness Goals. |
| » How does it WORK? |
Please CLICK HERE TO READ MORE ABOUT how you can REGISTER NOW
OR CALL 1-888-9KOOLMD (1-888-956-6563) to be connected with one of our caring health care consultants NOW to get started. |
| » Does KOOLMD.COM handle emergencies? |
| We recommend that for any and all emergencies that you dial 911 or your country’s emergency system access number. |
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CONSULTATION PROCESS |
| » Does KOOLMD.COM set a limit on the amount of times or time spent with a physician during a consult with a medical doctor? |
| Our physician consultants may be contacted as often as needed to resolve a particular medical issue(s). However consultation times determine the cost of visits. We want to be fair and our costs are fair. To maintain an affordable service and make services accessible we do not control the physician’s time spent with a patient. But consider this that most issues may be resolved in a few minutes. However more complex medical issues will naturally require more time and the physician will address them during the tele-visit. |
| » Why use KOOLMD.COM instead of my own private medical doctor? |
KOOLMD.COM offers the ease, comfort and rapid access to a medical doctor for getting answers to common medical issues. Often resources are wasted in terms of emergency room or urgent care visits, resulting in greater healthcare costs, lost time and potential stress associated with these types of visits. CALL KOOLMD.COM at 1-888-9KOOLMD (1-888-956-6563) or REGISTER NOW TO GET STARTED.
KOOLMD.COM can provide you the answers and help that you require, WHEN you require them and will work with YOUR schedule. We also have been patients and understand how difficult it can be to call, setup and appointment, drive to a clinic, wait a few hours, and then perhaps see a physician for a few minutes for a health condition that could have been addressed with our Telemedicine consultation service.
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| » Does KOOLMD.COM have minimum age requirements for opening an account? |
| Yes. Excluding dependants or secondary members, the Primary Member or Account holder must be 18 years of age or older. A legal guardian or parent should be present during a tele-consult with a person under the age of 18. If a person under the age of 18 is being evaluated he or she must be listed on the account. |
| » If I have a pre-existing medical condition, will a KOOLMD.COM physician still be able to evaluate me? |
| YES. Our physicians will accept you as a patient regardless of your pre-existing health condition. However if a certain subspecialty medication will be required KOOLMD.COM may request that you obtain a second opinion or additional consultation. |
| » How are prescriptions filled? |
| Each consulting physician or health care provider at his or her discretion may determine need for a over the counter or prescription grade medication. The physician may either FAX or call in your prescription to your local pharmacy of choice. This can be done 24/7/365 days a year. The medications may also be shipped to you directly via our mail-order arrangements with select pharmacies. We can provide next day, 2-Day, or 3-Day delivery via our mail-order program. When doing overnight shipments we suggest that the Teleconsult be done prior to 2 PM LOCAL TIME to avoid delays. There will be additional postage charges for these services. Once a medication has been shipped we can provide a tracking number. |
| » How do I enroll for Membership or Schedule a Single Tele-Consult Visit? |
| KOOLMD.COM provides you with two ways to Enroll or schedule an appointment. You can either call our customer service department at 1-888-9KOOLMD (1-888-956-6563) or enroll over the phone, or you can CLICK HERE TO ENROLL ONLINE. |
| » How do I request a consultation with a KOOLMD.COM PHYSICIAN? |
| After REGISTERING, members can access our physicians either by visiting WWW.KOOLMD.COM and logging into their account to Email a doctor or Schedule a consult or simply by calling 1-888-9KOOLMD (1-888-956-6563) to be connected to a medical doctor on call. Our members can consult with a physician at our deeply discounted rate. For new members they may be able to get an initial brief free consult (does not cover those requiring prescription medications). |
| » How do I reschedule a Tele-Consult by Appointment? |
You can reschedule a Tele-Consult by Appointment anytime simply by calling our Customer service number at 1-888-9KOOLMD (1-888-956-6563). Any payments made will remain in our system as a credit to for a Tele-Consult by Appointment at a future date.
Do KOOLMD.COM physicians work after hours, on weekends or holidays?
THEY SURE DO. KOOLMD.COM physicians are available 24/7/365. |
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MEDICATIONS |
| » Can members and non-members both get prescriptions from a KOOLMD.COM physician? |
| Yes. Our Physicians are able to prescribe and call in a medication after having conducted a Tele-consult visit. We can call the Rx prescription in to a local pharmacy of your choice or have it submitted to our pharmacy mail-order partners who can deliver the medications to your doorstep. Prescription medications called in or FAXED are available for both members as well as non-members. |
| » Are there any limits on what the KOOLMD.COM consulting physician can prescribe? |
| Currently KOOLMD.COM physicians prescribe only non-controlled medications. For instance antibiotics, antihistamines, maintenance medications, or simple pain medications. For reasons of patient safety DEA (Drug Enforcement Administration) controlled scheduled medications and substances are not prescribed as there is a greater risk of harm to a patient, with abuse potential. We therefore advise our patients not to request them from our physicians. Please go to http://www.usdoj.gov/dea/pubs/scheduling.html for a complete listing of scheduled controlled medications. |
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OUR PHYSICIANS |
| » What are KOOLMD.COM’s Doctors qualifications? |
Our physicians are screened via different methods to verify their credentials and license status. We hold our providers to the highest standards by putting each prospective provider through a rigorous and comprehensive evaluation process. Our credentialing process includes research of any disciplinary actions through the Provider’s respective State Board of Medicine. Additionally we hire physicians whose background, training and abilities allow them to practice Telemedicine from their location with any patient type.
We use standards that meet national guidelines. Our recruitment and credentialing department credentials physicians and interviews each physician. Our strict protocols and guidelines assure that each physician is properly screened prior to their employment with KOOLMD.COM
Our medical director and compliance officer will review compliance with our protocols in managing our patients. When an irregularity or complaint is noted about a practitioner we have the option to terminate the employment of a physician. Our guidelines and company standards must be met by each physician as a requirement to continued employment. |
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REFUNDS AND CANCELLATION POLICY |
| » What is your cancellation policy? |
| You can cancel at any time by calling our Member Support at 1-888-9KOOLMD or logging into your account online to process a cancellation for a Teleconsult. However once services have been rendered you will not be able to cancel the service or request a refund. |
| » What happens if I get my medications and want to return it? |
It is the policy of most pharmacies (online, by mail or local pharmacies) that they will not take back any medications once they are purchased. For health reasons and security once a package HAS BEEN OPENED the MAIL-ORDER type pharmacy will not be able to accept the medications.
However when the package is completely unopened you may be able to return the unopened box to the return address on the box. Generally local pharmacies have similar protocols, but please check with them to get their current return policy before opting to pick up a called in Rx medication. |
| » May I be released from care or service? |
| Although KOOLMD.COM physicians make every effort to accommodate each and every patient’s medical needs, there are many occasions when our services may not suit a particular patient, or a patient is non-compliant with our recommendations. It is during these times that a KOOLMD.COM physician may opt to severe transfer a patient to another practitioner or break off its agreement to see a patient. KOOLMD.COM and its physicians, healthcare providers have the right to refuse treatment under certain circumstance. When this occurs, KOOLMD.COM will attempt to make alternate arrangements with another KOOLMD.COM staff physician for a Tele-Consult or offer a full refund if one of our physicians is unable to provide you a Tele-consult. |
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COST & FORMS OF PAYMENT |
| » What does it cost to get a Teleconsult with a Physician? |
| The cost of a single Teleconsult depends on the length of the Teleconsult time required, and if you are a member or not. Members will get a discounted rate of 30% currently. |
| » How can I pay for the Tele-consult services? |
Currently we accept only the following forms of PAYMENT:
All major credit cards inclusive of AMERICAN EXPRESS CREDIT CARD (AMEX), MASTERCARD, VISA, DISCOVER and PAYPAL payments. After payment is made you will be able to send a Secure Email or be able to schedule and appointment with a physician. |
| » Does KOOLMD.COM accept insurance? |
| Our company currently is not contracted with insurance providers. Upon completion of your Teleconsult you will be provided a receipt which may be used for submission to your health plan for consideration for reimbursement. |
| » Are Employers, Healthcare groups, Government agencies or healthcare organizations able to utilize our membership plans available via KOOLMD.COM? |
| Yes. Employers, healthcare organizations, government agencies and other groups may join us to get membership services and discounted rates for their employees. We can also offer Occupational Medicine services for employers who would require this type of a program. Wellness programs may also be available. Human resource managers, safety supervisors and health managers are encouraged to contact us to discuss a membership program. Our services may be offered as part of a comprehensive employee benefits program. |
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MEMBER SUPPORT |
| » When is KOOLMD.COM OPEN, WHAT ARE ITS HOURS OF OPERATION? |
| WE ARE ALWAYS OPEN 24 HOURS A DAY, 7 DAYS A WEEK, 365 DAYS A YEAR, EVEN ON HOLIDAYS. Our Physicians, Physician Assistants and other healthcare providers and Customer services healthcare consultants are available to answer all of your questions 24 hours a day, 7 days a weeks, 365 days a year simply by calling 1-888-9KOOLMD (1-888-956-6563). |
| » Who may I contact if I’m having technical difficulties with the website? |
| Our Tech support staff will provide assistance with any technical issues, concerns about our website, use of Videoconferencing technologies or other technical issues that you may have. Please CALL KOOLMD.COM NOW to talk to a caring healthcare consultant at 1-888-9KOOLMD (1-888-956-6563). Each health care representative CAN WALK YOU THROUGH THE PROCESS OF CREATING AN ACCOUNT to answering simple questions about our services, membership plans and types of consultations available. We take every “How To” question seriously and will address them during your call to KOOLMD.COM. |
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